Cancellations and Returns
I have just placed an order. How do I cancel the same?
Please get in touch with our Customer Care to get your order cancelled.Â
In cases where the order has not been shipped, the same will be cancelled immediately. In cases where the order has already been shipped, please do not accept the shipment when it arrives.
However, the same is not applicable on products which have been specially procured against the order. In such cases, the msdentalexpo.com team will notify the same to you immediately.
Orders generally get shipped within 1-2 days. Shipping could be initiated as early as an hour within the order time. In cases where the cancellation request reaches us before the shipping gets initiated, there will be no cancellation charges. In cases where shipping has been initiated, a cancellation charge of Rs 100 shall apply. However, the same is not applicable on products which have been specially procured against the order. In such cases, a cancellation charge of up to 20% of the order value will be levied as per msdentalexpo.com discretion.
Note:- If the amendment comes as often as possible then correction cost will be relevant according to T&C.
In cases of Pre-Paid orders (Online Payments), on cancellation, your remaining amount will get refunded to you through the same payment mode which you had used for the transaction.
In case of Non-Shipped orders, the refund will be processed, on confirmation of cancellation by the Customer Support team.In cases of orders which have already been shipped, cancellation gets confirmed once the products are received back at msdentalexpo.com office. On confirmation of the same, the refund will get processed.
msdentalexpo.com takes utmost care in packing your orders and uses reliable logistics partners to carry your shipments. But, in the rare instance of a damaged shipment, please do not accept the delivery of the same.
Immediately on declining the delivery, please contact our Customer Care and inform about the same. msdentalexpo.com Support team will help you in finding an alternate solution – shipping of a replacement or cancellation of the order.